Close Frequently Asked Questions (FAQs)
If you’re shopping for a new Nissan, exploring pre-owned options, or just trying to keep your current vehicle running like new, you probably have the same questions most Queens-area drivers ask before choosing a dealership. This page was built to answer them clearly—so you can feel confident before you visit.
Below are the most common questions we hear in-store—and the same types of questions customers frequently search online about Nissan dealers and the Nissan brand.
Sales & Shopping Questions
1) Where is Nissan of Queens located?
Sales is at 93-25 Rockaway Blvd, Ozone Park, NY 11417 and Service & Parts is at 85-24 Rockaway Blvd, Ozone Park, NY 11416. If you’re coming for maintenance, make sure you’re heading to the Service/Parts address.
2) What are your hours?
Sales: Mon–Sat 10:00 AM–6:00 PM; Sun closed.
Service & Parts: Mon/Wed/Fri 7:00 AM–5:00 PM; Tue/Thu 7:00 AM–7:00 PM; Sat/Sun closed.
3) Can I schedule a test drive?
Yes. The easiest route is scheduling online through the dealership website, or you can call Sales at (718) 835-8300 to lock in a time that fits your day.
4) Do you sell both new and pre-owned vehicles?
Yes—Nissan of Queens offers both new Nissan models and pre-owned inventory. If you want help narrowing options, tell the team your budget, commute, parking situation, and “must-have” features.
5) Do you take trade-ins?
Yes. Most trade-ins start with a quick appraisal based on condition, mileage, history, and current market demand. Bring your title (or payoff info), registration, and all keys/remotes if possible to speed things up.
6) What should I bring when I’m ready to buy a car?
Common essentials include: a driver’s license, proof of insurance, your preferred method for down payment, and (if financing) proof of income and residency. If you’re trading in, bring registration and payoff details.
Finance & Leasing Questions
7) Can I get pre-approved for financing online?
Yes—many shoppers start with an online finance application so they can shop payments more confidently before arriving. It also helps the store match you with the best path: finance, lease, or a certified pre-owned option.
8) Is it better to lease or finance a Nissan?
It depends on how you drive and how often you like to upgrade. Leasing can offer lower monthly payments and newer vehicles more often, while financing builds equity and usually makes sense if you plan to keep the vehicle longer.
9) Do you work with customers who have challenged credit?
In most cases, yes. A good dealership finance team can often structure options across lenders and terms. The most helpful thing you can do is be upfront about goals (lowest payment vs. lowest total cost) and bring proof of income.
10) How much down payment do I need?
There’s no one-size-fits-all number. Down payment can affect approval, rate, and monthly payment—especially on leases. If you want the smoothest experience, ask for two or three payment scenarios with different down payment amounts.
11) What warranty comes with a new Nissan?
Nissan states that every new Nissan includes a 3-year/36,000-mile limited warranty and a 5-year/60,000-mile limited powertrain warranty.
For EVs, Nissan also lists additional EV/battery coverage details on its warranty page.
12) Can I buy an extended warranty or protection plan?
Yes—Nissan offers extended protection options (often referred to as service contracts). Your dealership can explain what’s covered, what’s excluded, and what plan fits your mileage and ownership timeline.
Service Department Questions
13) Do I need an appointment for service?
Appointments are strongly recommended—especially for popular times (early mornings and the late weekday hours). Nissan of Queens supports online service scheduling to make booking easy.
14) What kinds of services do you offer?
Typical needs include oil changes, brakes, batteries, tires, and factory-recommended maintenance. Dealership service departments are also equipped for Nissan-specific diagnostics and software updates—especially important on newer vehicles.
15) Where can I find my Nissan’s recommended maintenance schedule?
Nissan provides model-specific maintenance schedules online by vehicle and year. Use it as your baseline, then adjust for heavy city driving, extreme temperatures, or high mileage commuting.
16) Do you handle Nissan recalls?
Yes—dealership service departments can confirm open recalls and perform eligible recall repairs. It’s smart to check before a road trip, and it’s also a common reason drivers choose dealer service over an independent shop.
17) Do you offer any service amenities while I wait?
Nissan of Queens lists amenities such as Wi-Fi, a customer lounge, complimentary beverages/snacks, shuttle service, early drop-off/late pick-up, and a complimentary car wash with service (ask your advisor what applies to your visit).
Parts & Accessories Questions
18) Do you sell Genuine Nissan OEM parts?
Yes. Nissan of Queens promotes access to the Nissan parts catalog and encourages Genuine Nissan Parts for repairs and maintenance. You can call (718) 835-5200 for Parts.
19) Can you order parts or accessories if they aren’t in stock?
Yes. Many OEM parts and accessories can be special-ordered. If you have your VIN handy, it helps the Parts team confirm exact fitment (which matters a lot for newer trims and tech packages).
20) Can your service team install the parts I buy?
In most cases, yes—especially for items like brakes, batteries, tires, and factory accessories. Dealer installation can help ensure correct programming/calibration on advanced safety and driver-assist systems.
Nissan Model & Technology Questions (Common Online Searches)
21) Which Nissan is best for NYC driving and tight parking?
A lot of city drivers lean toward smaller, easy-to-maneuver models and compact crossovers. Tell your salesperson your parking situation (street vs. garage), daily miles, and whether you want AWD—then compare a couple of top fits side-by-side.
22) What is Nissan ProPILOT Assist, and is it self-driving?
Nissan describes ProPILOT Assist as a hands-on driver assist system that combines features like Intelligent Cruise Control and Steering Assist to help during highway driving—but the driver must stay engaged and attentive.